Whether you call it a webinar, a webcast, or a web conference, a lot of companies, consultants, authors and small business owners are learning the value of presenting live to an online audience (Get my free “Webinar Mistakes” ebook here). While many companies are used to presenting at in-person.
Pros: Having many off-shore clients, we use this tool for everything, from simple support calls to full demos. Zoom really shines when you compare it to other tools available in the market; we experience little to no latency in our calls, video or shared screen streaming, which is incredibly valuable when working remotely and convincing clients that this is not a limitation. In my personal experience, I never had a call dropped or a freezed screen. Audio quality is really good, even when having multiple callers from different locations. While acting as organizer I can easily manage speaking permissions and turns, making good use of the 'raise hand' option.
Last but not least, the application is very easy to install and use, even if you're downloading it for the first time, just click on the link to the meeting and you're set.
Cons: When sharing control of the screen, Zoom does not allow control over applications opened in Administrator Mode, which is almost always when working in dev or UAT environments.
The action bar while sharing screen is a bit cluttered, making it hard to find the desired options. Text-chat could stand to be improved; if you end the call, text messages are not saved, so they're lost forever if you forgot to save them beforehand.
Overall: As I said earlier, Zoom is far superior to other tools in the market, even in its free version. We use it in our conference rooms and personal computers, with very good results in all scenarios (demos, support, remote daily meetings, etc.). Very user friendly and works really fast!
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